Lloyds Banking Group, the part UK state-owned bank, has again drawn more customer complaints than any other UK institution, accounting for nearly one in four new cases with the Financial Ombudsman Service, reports the FT. The FOS on Monday repored that more than 22,000 of the 97,000 complaints from dissatisfied customers in the six months to Dec 31 related to a Lloyds subsidiary. The group also topped the list in the 2010 first-half. Lloyds TSB, the group’s retail banking arm, attracted 12,234 new complaints – partly reflecting the fact it is Britain’s biggest bank by customer numbers. Bank of Scotland, another Lloyds subsidiary, received 6,743 new complaints. Nearly 90% of general insurance complaints about Black Horse, a division of Lloyds, were upheld in customers’ favour. The FOS also said that Santander UK drew the highest number of pure banking and credit related complaints. Read more
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